Refunds Policy

1. Overview

This Refund and Cancellation Policy of DPN Media Works, Roseau, Commonwealth of Dominica, explains when and how you can cancel a purchase, subscription or engagement and whether a refund is available. It should be read together with our Terms of Service.

Because our digital products are typically delivered or activated immediately, refunds on them are limited and handled case by case as described below. Nothing in this policy limits rights you have under applicable consumer law.

Engagements under a signed agreement. Where a professional-services engagement is governed by a signed proposal, statement of work or contract, the payment, deposit and cancellation terms in that agreement prevail over section 3 of this policy.

2. Software licenses

License purchases activate immediately and grant access to the licensed software, updates and support for the term you bought. Because access and any downloadable materials are delivered at once:

1. We may issue a refund within a short period after purchase if the license has not been meaningfully used (for example, no domains registered and no seats activated) and the product does not work as described and we cannot resolve the issue.
2. Once a license has been activated, seats consumed, keys issued or updates downloaded, refunds are generally not available.
3. A refund results in the license being deactivated and any consumed seats being revoked.

EU and UK consumers. At checkout you consent to immediate delivery of digital content and acknowledge that, once delivery begins, you lose the statutory 14-day right of withdrawal to the extent permitted by law.

3. Professional services

Free consultations carry no charge and no cancellation obligations. For paid services:

1. Before work has begun, you may request cancellation and we will refund amounts not yet applied to work performed, less any non-recoverable costs.
2. Once work has started, fees for work already performed are non-refundable. Any deposit or setup fee may be non-refundable as stated at purchase or in your proposal.
3. Completed and delivered work is non-refundable.

If you are unhappy with the work, contact us first. We would rather resolve the issue than process a refund.

4. Digital downloads

Digital downloads are delivered immediately and are consumable on receipt, so they are generally non-refundable once access has been granted or the files have been downloaded. We may make an exception where a file is corrupted, materially not as described, or cannot be delivered, and we are unable to fix it.

5. Subscriptions

Cancellation. You can cancel a subscription at any time from your account. You may choose to cancel at the end of the current billing period (recommended, as you keep access until the period you paid for ends) or, where offered, immediately. Cancelling stops all future renewal charges.

Renewals. Subscriptions renew automatically at the end of each billing period at the then-current price until cancelled. We may send a reminder before renewal, but it remains your responsibility to cancel before renewal if you do not wish to be charged.

Refunds on subscriptions. Unless required by law, subscription payments are non-refundable for the current period. Cancelling prevents future charges but does not retroactively refund the period already paid for. If a charge was clearly made in error, such as a duplicate charge or a charge after a timely cancellation, contact us and we will correct it.

6. How to request a refund or cancel

To cancel a subscription, use the cancellation option in your account. To request a refund, contact us at [email protected] or through the contact form on this portal with your order number and the reason for the request. Approved refunds are issued back through PayPal to the payment method you used. We aim to respond within a reasonable time and will let you know the outcome.

7. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it. Initiating a chargeback without contacting us may result in suspension of the related products or account while the dispute is investigated.

8. Duplicate or failed payments

If you are charged more than once for the same order, we will refund the duplicate charge on request. If a subscription renewal payment fails, we may suspend the associated product until payment is completed; the product is typically restored once payment succeeds.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date on this page reflects the latest revision. The policy in effect at the time of your purchase applies to that purchase.

10. Contact

Questions about refunds or cancellations can be sent to [email protected] or through the contact form on this portal.