Renewals and reminders

Anything that renews, monthly or yearly, is listed under Subscriptions with the date it renews.

Before it renews

• We email a reminder 7 days before. For a yearly one, also 30 days before.
• The renewal invoice is made 3 days before the renewal date.
• If you saved a card, it is charged on the date. If a card is declined, we try it again over the next few days.

If it is not paid

The invoice shows as Overdue. If it is still unpaid 7 days after the renewal date, the subscription lapses and what it covers stops, such as a licence. Paying the invoice starts it again.

Want to stop it renewing? See Cancelling a subscription.