Attaching files

A screenshot often explains a problem faster than words. You can attach files to a new ticket and to any reply.

• Pictures: JPG and PNG.
• Documents: PDF and TXT.
• Data and bundles: CSV and ZIP.
• Up to 10 MB a file.

Good to send

• A screenshot of the error, with the address bar showing.
• The steps that led to it, in order.
• A log file, zipped if it is large.

Never attach passwords or keys. We never need them to help you.