What counts as urgent
Updated Oct 8, 20261 min read
Choose the priority that matches how much the problem stops you working.
- Low: a question, or something you would like to know.
- Medium: something is off, but you can work around it.
- High: a feature is broken and you cannot work around it.
- Urgent: your site or app is down, or nobody can use it.
Urgent tickets are answered first. Please keep Urgent for real outages, so it stays fast for everyone.
Not sure? Choose Medium. We change the priority if it needs it.
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