Opening a ticket

A ticket reaches the people who built the product. Replies usually arrive within one working day, urgent ones faster.

1. Open Tickets in your dashboard and press New ticket.
2. Write a subject, and choose what it is about: one of your products, or Not about a product.
3. Choose a priority, from Low, a question, to Urgent, the site is down.
4. Describe the problem. Attach a screenshot or a file if it helps: JPG, PNG, PDF, TXT, ZIP or CSV, up to 10 MB.
5. Press Send ticket.

You can also open a ticket from a licence or a service's own page, with Open a ticket about this. It arrives already linked to it.