Replies and closing a ticket

Updated Oct 7, 20261 min read

We email you when we reply. To answer, open the ticket in your dashboard: replies to the email do not reach us.

Tickets waiting on you show as Awaiting your reply, on Tickets and on your dashboard.

Close a ticket

Once the problem is solved, press Close ticket on the ticket, or Send and close with your last reply. A closed ticket opens again if you reply to it.

Opened from its own page, already linked.

Tell us what is wrong, and attach a file if it helps.

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