How quickly we reply
Updated Oct 21, 20261 min read
Replies usually arrive within one working day, and urgent tickets come first.
- Within one working day
- Urgent tickets first
Good to know
- We answer tickets during our working hours, shown at the foot of every page.
- A ticket sent outside them is answered when we are back, starting with the most urgent.
- We email you when we reply, and the ticket shows as Awaiting your reply in your dashboard.
- If it is faster to talk it through, book a call and we will go through it together.
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