What counts as urgent
Updated Oct 21, 20261 min read
Choose the priority that matches how much the problem stops you working. Urgent tickets are answered first.
The priorities
- Low: a question, or something you would like to know.
- Medium: something is off, but you can work around it.
- High: a feature is broken and you cannot work around it.
- Urgent: your site or app is down, or nobody can use it.
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