Opening a ticket
Updated Oct 21, 20261 min read
A ticket goes straight to our developers. Replies usually arrive within one working day, urgent ones faster.
- A reply within a working day
- Files up to 10 MB
Open a ticket
- Open Tickets in your dashboard and press New ticket.
- Write a subject, and choose what it is about: one of your products, or Not about a product.
- Choose a priority, from Low, a question, to Urgent, the site is down.
- Describe the problem, and attach a screenshot or a file if it helps.
- Press Send ticket.
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